Privacy Policy

1. Information We Collect

We collect personal and vehicle-related data when you interact with our showrooms, workshops, or website. This includes:

• Personal Identification Details: Name, address, phone number, email address, and demographic information.
• KYC Documents: PAN card, Aadhaar card, driving license, and address proof (mandatory for RTO vehicle registration and insurance claims).
• Vehicle Information: Registration number, engine number, chassis number, vehicle model, and service history.
• Financial Information: Payment details, bank details, and loan documents if you opt for vehicle financing through our partners.
• Digital Data: IP address, browser type, location, and website interaction data collected via cookies.

2. How We Use Your Information

Your information is used to facilitate smooth operations, vehicle purchases, and maintenance services, including:

• Processing bookings, sales invoices, and vehicle delivery.
• Arranging test drives and model demonstrations.
• Managing temporary or permanent vehicle registration with regional transport offices (RTOs).
• Processing motor insurance policies, renewals, and claims through Honda Assure or partner insurers.
• Scheduling vehicle servicing, maintenance, active recalls, and managing workshop records.
• Sending service reminders, customer satisfaction feedback requests, and newsletters.

3. Data Sharing & Disclosures

We share information with third parties only to fulfill service commitments or legal obligations:

• Honda Cars India Limited (HCIL): As our authorized principal manufacturer, data is shared for vehicle warranty validation, national service records, corporate reporting, and customer outreach.
• Finance & Insurance Partners: Banks, NBFCs, and motor insurance brokers to facilitate loans and insurance policy issuances.
• Government & Transport Authorities: Relevant RTOs for registration in compliance with the Motor Vehicles Act.
• Service Providers: IT support, SMS/email gateway providers, and roadside assistance vendors acting on our behalf.
• Legal Compliance: When required by law or judicial request to protect the rights, property, or safety of Crystal Honda, our customers, or the public.

4. DND / National Do Not Call Registry

By submitting your phone number or contact details on our website or showroom booking forms, you explicitly authorize Crystal Honda and its representatives to contact you via phone calls, SMS, WhatsApp, or email for service reminders, promotional offers, and vehicle updates, overriding any registration on the National Do Not Call (NDNC) Registry or Do Not Disturb (DND) status.

5. Data Security & Retention

We employ state-of-the-art physical, technical, and administrative security measures to protect your personal data against unauthorized access, loss, or misuse. Customer data is retained only for as long as required to fulfill the purposes outlined in this policy or to comply with statutory taxation and auditing guidelines under Indian law.

6. Your Rights

Under the DPDP Act and other Indian digital privacy regulations, you hold the following rights regarding your data:

• Right to access and review the personal data held by us.
• Right to correct, update, or complete any inaccurate or incomplete details.
• Right to withdraw consent at any time (which may limit our ability to provide certain services).
• Right to request deletion of your personal data, subject to legal record-keeping requirements.